When working in Japan, you will inevitably find yourself in a situation where a client or supervisor offers praise for a job well done. In many Western cultures, a simple ‘thank you’ is the standard and expected response. However, in Japan, jumping to accept praise can inadvertently signal a lack of humility, potentially disrupting the ‘wa’—or group harmony—that is so vital to Japanese corporate life.
The cultural philosophy behind this is rooted in ‘kenkyo,’ or modesty. When you are complimented, the instinct should not be to own the success, but to distribute it among the collective. If you have mastered the language of harmony, you are likely already aware of the importance of Keigo in maintaining professional distance and respect. Similarly, your response to praise must reflect this same spirit of understated dignity.
The Strategy of Deflection
Instead of saying ‘I am glad you liked it,’ consider shifting the focus. If a colleague praises a project, respond by crediting your team members or citing the support you received from others. Phrases like ‘It was only possible due to the team’s hard work’ or ‘I am grateful for the guidance I received’ act as buffers that showcase your professional maturity.
This practice is not about self-deprecation to the point of insecurity, but about demonstrating that you understand your role as part of a larger, functioning ecosystem. It is an extension of the same professional etiquette found in other rituals, such as the final bow when escorting guests out of your office; everything is performed to honor the relationship over the individual ego.
What to Avoid
- Direct Acceptance: Avoid saying ‘Yes, I worked very hard on that and I am proud of it.’ While honest, it can be perceived as boastful.
- Over-Apologizing: While you should be humble, do not negate the praise entirely by saying ‘It was actually terrible.’ This makes the person who praised you look like they have poor judgment.
- The Blank Stare: Silence can be misinterpreted as disagreement or dissatisfaction. Always offer a polite acknowledgement, even if it is simply a humble ‘I will continue to do my best.’
By learning to deflect praise with a bow and a nod toward your team, you signal to your Japanese counterparts that you are someone who prioritizes the collective success of the organization. This nuance is precisely what transforms a foreigner into a trusted partner within the Japanese business landscape.
